Shipping policy
Shipping Policy
Thank you for shopping at Mrorea. We are dedicated to ensuring your order is processed and delivered as quickly and efficiently as possible. Please review our shipping guidelines below.
Order Processing Time
- Processing Days: We process orders from Monday to Friday (excluding weekends and public holidays).
- Timeline: Orders are typically processed within 2 business days and dispatched the following day.
- Note: Orders placed over the weekend or during holidays will be handled on the next available business day.
Shipping Rates & Delivery Estimates
We offer reliable shipping methods to selected countries and regions worldwide. Please note that delivery times are estimates and actual delivery dates will depend on carrier tracking.
| Destination | Shipping Method | Delivery Time | Shipping Fee |
|---|---|---|---|
|
Domestic United States (Excluding Military Bases) |
Standard Shipping | 5 - 8 Business Days |
$8.00 (Free on orders over $79.99) |
| Express Shipping | 3 - 5 Business Days | $15.00 | |
|
International Selected countries listed below |
Standard Shipping | 11 - 17 Business Days | $9.99 |
| Express Shipping | 5 - 8 Business Days | $16.99 |
International Shipping Availability:
UAE, AUS, AUT, BEL, CAN, CHE, CZE, DEU, DNK, ESP, FIN, FRA, GBR, HKG, IRL, ISR, ITA, JPN, KOR, MYS, NLD, NOR, NZL, POL, PRT, SWE, SGP.
Please Note: Due to shipping restrictions on certain products (such as those containing batteries, powders, or pastes), shipping fees may vary. The final shipping cost will be displayed on the actual checkout page。
- P.O. Boxes: Please note that we do not ship to P.O. Boxes via courier services. A physical address is required to ensure successful delivery.
Shipping & Return Addresses
Address Accuracy & Delivery Responsibility
To ensure seamless delivery, please verify that your shipping address is accurate and complete at checkout.
- Incorrect Information: Incomplete or incorrect addresses may result in shipping delays, package returns, or delivery failures. Mrorea cannot be held responsible for lost or delayed shipments caused by inaccurate delivery information provided by the customer. Returned packages due to address errors may incur additional shipping fees for re-delivery.
- Final Delivery: Depending on your local infrastructure, your package will be delivered by either your local post office or a local courier. If you are not available at the time of delivery, the postal service may leave a notice card detailing how and where to collect your package.
Customs, Duties, & Potential Delays
- Customs & Import Taxes: For international orders, import taxes, duties, and related customs fees may be charged once the package arrives in your destination country. These charges are determined by your local customs office and are the sole responsibility of the customer.
- Unforeseen Delays: While we do our best to meet the estimated delivery timelines, factors beyond our control—such as severe weather, peak shopping seasons, or customs clearance procedures—may cause delays.
Contact Us
If you have any questions or require assistance regarding your order or shipment, please do not hesitate to contact our customer support team:
- Email: customer@mrorea.com
- Phone: 818-218-0991
⚠️ Important Customer Service Note
If you have contacted our support team and have not received a response within 24 hours on weekdays or 48 hours on weekends, please check your email's Spam/Junk folder. Sometimes, automated filters or email servers incorrectly flag our correspondence.
For any further questions regarding your shipment, please feel free to reach out to our customer support.